Questions and answers about plug-in activation
I purchased software through a dealer/reseller. How can I download, install and activate it?
You have received the serial number from your reseller. You will need to create an account or login to your existing account on our web-page. After logged in, navigate to Account -> Software. Register the serial number in your account to add the product(s). Afterwards, you will see a download button to download the software in the list of registered products.
Click here to get started.
What kind of software protection is used?
Our plug-ins use an activation key that will unlock the program on a computer. Per purchased license you can install the software any number of times and use it on up to two computers simultaneously.
The activation key links your serial number and your machines. This data (serial, key and machine/host-id) will NOT contain any personal data. They are simply computer-generated numbers.
After the purchase of a plug-in you will receive the activation key immediately online, per activation file or manually by E-Mail.
How many times can I install a plug-in?
Any number of times! Using the serial number that you received when you purchased a plug-in, you can create two activation keys simultaneously.
If you want to install -for example- a plug-in later on a different computer or a new computer, then "deactivate" a key and re-create this for the new computer easily.
On how many computers can I activate a plug-in?
You can activate and use a plug-in simultaneously on TWO computers. You can also delete an activation at any time and assign this 'free' key to a different/new computer.
The activation process (and also the installation of a plug-in) can be repeated as many times as you want.
I forgot to deactivate / My computer got new hardware and now I cannot activate again.
If you have activated a plug-in but are NOT able to deactivate it using the "deactivate"-button in the "about" dialog of the software (for example because you forgot to deactivate before uninstalling, changed computer-hardware or use a new/other computer), you can deactivate the software via your web-account on our web-page. Before you can use this function, you need to register your serial(s) in your account. Go to "Account -> Software" to register your serial. After that, you are able to download updates or deactivate all of your activations to use them again.
What if I lose data for activation?
For activation, actually only the serial number is important (which you will receive when purchasing a plug-in). The activation keys may be deleted and could be reassigned to (other) computers.
Do I need an internet connection for activation?
No. If your computer on which you want to activate a plug-in does not have access to the internet, you can use other methods.
You can request the activation key via another computer with internet access, via email or via an activation-file. However, the activation on a computer with internet access is the fastest and easiest.
If you do not have internet access at all, you can print the created email and mail it to us.
I just loaded the demo version, then bought the software. But the activation dialog does not open. How do I activate the software now?
The demo versions and the full versions of our plugins are NOT the same (as is the case with some other software, where you can activate the demo version to the full version as well). You can download the full version from the link in the activation email and have to install it as well - the full and demo versions are completely independent from each other.
In your DAW then BOTH versions - the demo and full version - should be visible. The demo version will always have "TRIAL" in the displayed name.
If you include the full version as an effect in a project, the activation dialog will also appear. Of course you can uninstall the demo version without affecting the full version.