Solve activation problems

Questions and answers about solving activation problems

Activation dialog shows message 'Invalid serial number'

Question: I have run your plugin (with serial number: #X-X-XXXXXXXXXX) on a computer which has no more connection to the internet. Now i want to register it on a new computer. When entering the old serial number an error message appears "invalid serial number". How can I register on that new system?

Please check that you do NOT enter any spaces when entering the serial number in the activation dialog or do NOT copy the serial number from an eMail or similar.
There could be invisible/unrecognized characters. You must also NOT enter the hash character "#".

So ALWAYS enter the serial number in the form X-X-XXXXXXXX.

Problems activating on Windows 7 64 bit

If you receive the message "The service is currently unavailable. Please try again later", there is a problem with the connection to the activation server. In this case, proceed as follows:

Make sure that antivirus and firewall programs do not block Internet access and that you have a good connection to the Internet.
Also, check to see if you have the latest operating system updates installed.

Check under "Control Panel -> Internet Options -> Advanced" that the option "Use TLS 1.1" is set under "Security". If the service is not available, try again after some time.

Problems Message "The service is currently unavailable" on Mac

If you receive the message "The service is currently unavailable. Please try again later", there is a problem with the connection to the activation server.

Some DAW hosts do not allow access to the Internet, even if the firewall is not blocking. In this case, use other programs or DAWs to activate/ deactivate the plugin or use the alternative option to activate / deactivate via a "key file" via browser or email. You can do both via the registration dialog.