Other Help

My products are not shown in my account

To find your product in your account, you have to register it first using your serial number. After that you have access to download the new version if you want.

If you activate the plugin again, the current settings of you projects won’t be changed.

You will find more information here.

FAQ: Online-Shop and orders

Questions and answers about the online-shop and orders


I accidentally entered the wrong payment method (numbers or article) when ordering - can I change the order?

You can not change the order, but you can simply make a new, corrected order and cancel the wrong order. Inform us by eMail (This email address is being protected from spambots. You need JavaScript enabled to view it.) which order you want to cancel.

Please do not take too much time for the cancellation request so that we can process the cancellation in a reasonable time.

  • All
  • Activation
  • AtomicReverb
  • AtomicTransient
  • Download
  • Onlineshop/Account
  • Updates
  • How can I backup my (user-) presets? The presets you create (user presets) while working with a plug-in are stored in XML-files named like "preset_xyz.xml", where xyz is the name
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    • AtomicReverb
    • AtomicTransient
  • Questions and answers about plug-in updates When and why there will be updates of plug-ins? An update usually includes enhancements and bug fixes. We will always provide updates of our
    Read More
    • AtomicReverb
    • AtomicTransient
    • Updates
  • Questions and answers about plug-in activation I purchased software through a dealer/reseller. How can I download, install and activate it? You have received the serial number from your reseller. You
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    • Activation
  • How can I modify factory-presets to my needs or create new one? The easiest way to create new presets is to derive from a factory-preset. From the available presets, select
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    • AtomicReverb
  • Questions and answers about downloading software or updates after a purchase Where can I download my purchased software or updates of the software? On our web-page you can download the
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    • AtomicReverb
    • AtomicTransient
    • Download
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