User presets are not saved

If your User-Presets are not saved, please first check the following:

1. Check if the plugin is correctly activated. A not activated software is not able to save a user preset. Then reopen the UI (close the plugin and open it again).
2. You must explicit save (disk-symbol) the preset. It is not enough to rename the preset by double-clicking on the name.
3. Check, if you have write access to the folder of your userdata, e.g.
      Windows: C:\Users\<user>\Documents\MB....\A...\userprograms\
      Mac: ~/Library/Audio/Presets/MB.../A.../userprograms/
   
   For Mac: "~" is your user-folder. This folder can normally not be accessed via the Finder, but you may use the Finder's menu-command "go to folder...". Optionally, use the terminal to go to this folder and check if it's there...
   
   Please note: This folder is NOT created by the setup! The plugin creates this folder after first startup. So if you already started the plugin, the folder should be there. Please check if such folder (also the parent-folders) does exists and whether you have full read- AND write-access to it.

It's important that you also start your DAW under the same user-account than the write-access exists.

There are two other methods to store a user-preset:

• Store your presets using the DAW functionality (or export preset files via your DAW if supported).
• Use the plugin function "Copy current parameters as XML to clipboard" to paste the preset to the clipboard as text and save these texts. To use the preset-texts again, simply copy the text to the clipboard and use the "Paste XML in clipboards to current parameters".

Backup user presets

How can I backup my (user-) presets?

The presets you create (user presets) while working with a plug-in are stored in XML-files named like "preset_xyz.xml", where xyz is the name of the preset.

Windows:

This files can be found in your "My Documents" folder under MolecularBytes\<plugin-name>\userprograms\.

For atomicreverb on Window-10 for example: C:\Users\<username>\My Documents\MolecularBytes\AtomicReverb\userprograms\

You can include this file in your backup program. If you are creating backups of your "My Documents" folder anyway, you don't need to do anything - your presets are saved automatically.

Mac:

The files can be found in your user folder under ~<user>/Library/Audio/Presets/MolecularBytes/...

There's a folder for each plug-in containing the XML files of the user-presets.

FAQ: About Updates

Questions and answers about plug-in updates

When and why there will be updates of plug-ins?

An update usually includes enhancements and bug fixes.

We will always provide updates of our plug-ins when we added improvements or fixed bugs. However, we will not release a new update for every single fix, but collect a "reasonable" amount before a release.

Possibly an update may also include some features/enhancements.

An update gets always a new version number (e.g. change from 1.0.100 to 1.1.123).
Whether you have installed the latest version of a plug-in on your computer or not you have to check the version number which is displayed in the About dialog of the plug-in.

Read more: FAQ: About Updates

FAQ: About Activation

Questions and answers about plug-in activation

I purchased software through a dealer/reseller. How can I download, install and activate it?

You have received the serial number from your reseller. You will need to create an account or login to your existing account on our web-page. After logged in, navigate to Account -> Software. Register the serial number in your account to add the product(s).  Afterwards, you will see a download button to download the software in the list of registered products.

Click here to get started.

Read more: FAQ: About Activation